Customer Service

Payments and Shipping Charges

We accept all major credit cards through PayPal.  Shipping is $5.60 and up*   We ship via USPS 2-3 Day Priority Mail.  Shipping discounts are available when you purchase multiple items at once and pay for them together.

Roasting and Shipping Policy

We roast Monday through Friday.  Orders placed on Saturday or Sunday will be roasted on Monday.

Your coffee is packaged less than 30 minutes after it leaves the roaster and is shipped to you USPS
2-3 Day Priority Mail--getting to you usually within 7 business days* after roasting.

*During holidays and busy seasons, shipping can take longer.  Please contact USPS directly for shipping status.

Satisfaction Guaranteed

If you are not completely satisfied with your coffee, please email us.  We will replace it or refund the full cost of the product.

For wholesale orders, please contact sales@bercetocoffee.com. 
All other inquiries, please contact us at customerservice@bercetocoffee.com   631-271-3660.